Step 1: Contact

Please begin by filling out my custom work request form.  The answers to these questions give me an idea of what you would like.  We will discuss your basic idea, timeline and a rough budget to make sure the project is a good fit.

Step 2: Gemstones

If you want your piece to feature a gemstone, finding the right one is the first concrete step in creating your piece.   I will source stones for you to choose from based on your parameters.  I work with carefully selected collectors who find rare and amazing gemstones for me.  You can look at them in person, or if we are working at a distance, I will email you photos of the stones, give you the particulars of each one as well as my impressions for your consideration.  I will help you to purchase your stone directly from my purveyor at this time.

Step 3: Design

We will work through ideas on paper or in wax.  Your feedback will help me to make refinements until the appropriate design is achieved.  Drawing time is charged at an hourly rate of $100 and all design work is the property of the Jen Townsend Art Studio. When a design, price and timeline are agreed upon, a 50% down payment is made and creation will begin.

Step 4: Creation

I will email you process photos while I’m making your piece to make sure you’re happy with its direction.  (If you want to change the agreed upon design extensively, it may impact original price estimates, but that would only happen with your consent.)  The final balance (+ tax and insured shipping) is due upon completion of the work.  I accept checks, cash or credit cards.

For surprise gifts (like engagement rings) one complimentary sizing is included in the cost of the piece (unless otherwise discussed during the design phase).

Step 5: A Lifetime of Enjoyment

I guarantee the work against defects for 6 months and will happily address any problems that may arise in the future. Basic steps can be taken to care for fine jewelry but should there ever be the need for cleaning, polishing, alterations or repairs, I’m always happy to service the work.